Why VIDMIL Service Solutions Deliver Unmatched Reliability
Peace of Mind with Every Ride
VIDMIL ensures your elevator and escalator systems operate smoothly and safely, so you can focus on what matters most. Our proactive monitoring and expert maintenance provide a worry-free experience for building owners and users alike.
Superior Service Quality & Faster Response
With advanced fault detection, smart diagnostics, and instant service callouts, VIDMIL identifies issues early and resolves them quickly. This minimizes downtime, reduces repair costs, and keeps your equipment performing at peak efficiency.
Total Transparency & Real-Time Updates
Stay fully informed with real-time service tracking, instant alerts, and detailed maintenance updates delivered to your email or mobile device. VIDMIL ensures complete visibility at every stage of the service process.
Ideal for a Wide Range of Applications
Residential Buildings
Safe, smooth, and reliable mobility for families and communities.
Office Spaces
Maximum uptime to support daily business operations.
Retail & Shopping Centers
High-performance movement for heavy customer traffic.
Healthcare Facilities
Reliable vertical mobility for critical environments.
Why Choose VIDMIL?
- 24/7 system monitoring
- Fast response times
- Reduced downtime
- Certified expert engineers
- Transparent reporting
Explore Our Elevator Series
Live Monitoring
VIDMIL elevators and escalators are securely linked to the cloud, where AI-powered analytics continuously monitor system performance. Issues are identified instantly, enabling preventive maintenance to be scheduled before failures occur—ensuring smoother operation, higher uptime, and complete peace of mind.
Stay Informed, Always
You can rely on VIDMIL to handle every maintenance detail efficiently, ensuring smooth operation while keeping you fully updated. Whether it's a minor issue or a critical repair, you’ll have complete visibility and peace of mind.
If a breakdown is detected, VIDMIL ensures you are the first to know. With real-time alerts and detailed reports, you’ll always stay informed about your equipment’s status.
VIDMIL Takes Care of All Your Equipment
Across the globe, VIDMIL service engineers and technicians receive real-time alerts for potential issues, enabling proactive maintenance like never before. By addressing problems before they escalate, VIDMIL ensures your equipment operates smoothly, efficiently, and reliably at all times.
Uninterrupted Elevator Performance with Zero Hassle
At VIDMIL Group India, we are redefining elevator and escalator maintenance through real-time monitoring, predictive diagnostics, and proactive service support. Our smart detection system continuously analyzes equipment performance, identifying issues the moment they occur.
You and our service team receive instant alerts, ensuring faster response times and minimized downtime. When a fault is detected, our automated system immediately notifies the service center—dispatching a trained technician to your site without delay.
In many cases, VIDMIL technicians arrive and resolve the issue before building occupants even notice a problem—delivering unmatched reliability, safety, and peace of mind for residential, commercial, and industrial properties.
Instant Fault Detection
The moment an issue arises, VIDMIL sends real-time data to the cloud, where our system analyzes the problem and notifies both you and our customer service center.
Smart Remote Diagnostics
Our expert call center conducts remote diagnostics, assessing the issue before dispatching a technician.
Rapid Technician Deployment
If required, a technician is automatically dispatched with fault details and a list of necessary spare parts. Using a virtual assistant on their tablet, they efficiently carry out repairs on-site.
Real-Time Repair Updates
Once the issue is resolved, you receive an instant notification, ensuring full transparency and peace of mind.
Our Applications
Next-Level Innovation with Predictive Maintenance – The Future of Smart Elevators
With the S Series Elevator, VIDMIL Group brings the next generation of elevator technology to your building—powered by advanced cloud computing, big data analytics, and machine learning. Our intelligent system continuously monitors every connected elevator in real time, acting as your 24/7 digital maintenance partner.
By collecting and analyzing performance data, system behavior, and component health, our predictive maintenance technology identifies potential issues long before they cause downtime. Using powerful algorithms and IoT-based diagnostics, the system automatically determines when maintenance is required and alerts technicians instantly.
This proactive approach ensures:
- Maximum uptime and seamless elevator operation
- Reduced breakdowns and unexpected interruptions
- Faster, more efficient service response
- Longer equipment lifespan and lower long-term costs
Experience the future of reliability, safety, and smart mobility—where your elevator stays one step ahead through continuous monitoring and predictive intelligence.
Instant Access to Vital Information – Anytime, Anywhere
Easily track maintenance reports, performance insights, and equipment usage through the VIDMIL web portal and mobile app—ensuring complete transparency and control at your fingertips.
Live Callout Tracking – Stay Informed in Real Time
Be the first to know when your elevator or escalator experiences an issue. Receive instant alerts via email or mobile notifications and track callout status, technician arrival, and unit performance in real time from any connected device. This ensures faster response times and maximum operational uptime.
Comprehensive Maintenance Records – Full History at Your Fingertips
Access complete performance logs, service reports, and maintenance history anytime. Your dashboard updates instantly after every service, giving you clear visibility into equipment health, past repairs, component status, and future maintenance needs—all in one place.
Advanced Usage Analytics – Smarter Insights for Better Decisions
Unlock powerful analytics to understand equipment performance, traffic trends, and usage patterns. Generate custom reports and data-driven insights to improve operational efficiency, reduce downtime, and support better planning for building owners and facility managers.
Explore Our Lift Range
The Three Levels of Intelligent Maintenance
Instant Access to Vital Information – Anytime, Anywhere
S Series Elevator Plus –
Reliable and Cost-Effective
A value-for-money solution designed for buildings without on-site management. Get instant notifications the moment a fault is detected, ensuring prompt action and minimal disruption.
S Series Elevator Pro –
Smarter, Faster, More Reliable
Minimize downtime with advanced fault detection. S Series Elevator Pro identifies issues early, enabling remote fixes or automatic technician dispatch—ensuring smooth, efficient, and uninterrupted operation.
S Series Elevator Premium –
Maximum Uptime, Zero Worries
Designed for buildings where equipment availability is crucial, this solution proactively detects and resolves issues before they occur—ensuring minimal downtime and smooth, uninterrupted operation at all times.
